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Set up your email app

You need your email address, your username and your password. All of them come with your setup email. If that email lists different values from this guide, use the values from the email.

The settings

Many apps find the right settings on their own once you enter your address and password. If not, choose manual setup and use these values:

If port 465 is blocked on your network, use port 587 with STARTTLS for outgoing mail.

Outlook (Windows)

1. Open File → Add account. In the new Outlook it is under Settings → Accounts → Add account.
2. Enter your email address and choose manual setup under Advanced options.
3. Choose IMAP and enter the values from the table.

Apple Mail (Mac, iPhone, iPad)

1. On the Mac: Mail → Add Account → Other Mail Account. On iPhone and iPad: Settings → Apps → Mail → Mail Accounts → Add Account → Other → Add Mail Account.
2. Enter your name, email address and password.
3. If the settings are not found automatically, choose IMAP and enter vaultmail.ch as both the incoming and the outgoing server.

Thunderbird

1. Open Account Settings → Account Actions → Add Mail Account.
2. Enter your name, email address and password and click Continue.
3. If Thunderbird cannot find the settings, choose Configure manually and enter the values from the table.

Android

1. Open your mail app (for example Gmail) and choose Add account → Other.
2. Enter your email address and choose Personal (IMAP).
3. Enter the values from the table.

Webmail

When you are on the road, read your email in the browser at webmail.vaultmail.ch.

Not working?

• Login fails: check your username and password. Passwords are case-sensitive.
• Receiving works, sending does not: check that the outgoing server uses authentication with your username and password.
• Still stuck? Write to contact@jehli-informatik.ch and mention the app and the error message.